Little things matter.
And so does understanding and being able to work through the “little things” — trying to instill that, and to educate, and to remind the advanced staff of the fundamentals, and to provide those fundamentals to new staff, is a passion of mine.
So I created a quiz for our helpdesk and peer staff. For all 1.5 readers of this blog. Feel free to play along with the home game by mailing me your answers.
Now what remains to be seen is the response rate I’ll get. Typically, this is dismal. Everyone wants “education” — they rarely want to make the effort to receive it.