Edumacation

Little things matter.

And so does understanding and being able to work through the “little things” – trying to instill that, and to educate, and to remind the advanced staff of the fundamentals, and to provide those fundamentals to new staff, is a passion of mine.

So I created a quiz for our helpdesk and peer staff. For all 1.5 readers of this blog. Feel free to play along with the home game by mailing me your answers.

Now what remains to be seen is the response rate I’ll get. Typically, this is dismal. Everyone wants “education” – they rarely want to make the effort to receive it.

Jabber, Aaaaaaugh

I spent a great deal of time this past Friday trying to debug what appeared to be a problem with AdiumX (really, libgaim) and our jabber server. I went way deeper than I should have, and ended up with absolutely no resolution to the problem. It basically turned out that somehow jabber’s “DIGEST-MD5” hash didn’t match AdiumX/libgaim’s DIGEST-MD5 hash and things just didn’t work, for me at least. Peeler and Billy, two of my co-workers worked fine. Oh well, I learned a lot about the Jabber server. Enough to be a backup for Josh.

( funny, AdiumX 0.72 came out today (er, yesterday) which includes libgaim 1.03 which includes a “Jabber Authentication Fix” – if it’s this one, it well may have been the problem I spent incredible amounts of time trying to track down, at least I learned a few things )

After trying this out after midnight and re-enabling sasl, either 1) this isn’t my problem or 2) its still broke or 3) I had some other problem, and testing with the 0.72beta – which had a debug menu that I needed – meant that it wasn’t broken before 0.72(beta) and is broken now.

Sigh.

Various

So I’m managing to get along with Firefox so far at work. I’m forcing myself to use it by having dumped my Safari bookmarks over to it using the Safari Bookmarks exporter and by clearing out the Safari bookmarks and turning off the bookmarks .Mac synchronization on the office machine. I even removed it from the Dock.

I still haven’t switched at home though. I have somewhat less need for the extensions there.

It’s been an interesting week as a System Admin / System Admin Manager.

Read on…

Word to the wise

It should be noted that “==” does not equal “=” – in fact, they mean very different things.

Beware the seductive nature of cut and paste

Little things matter. If you don’t make an effort to address the little things you will not be prepared to deal with the big things.

Other wise words from Billy

(although I completely disagree about the 2 birds with one stone comment – sometimes it pays to try to wound multiple flying creatures with a single projectile.)

Content

I’ve been going back and “porting” a lot of miscellaneous documentation and email essays I had lying around into the wiki section of this here website. (hint: click “recent” beside the “Default” space).

Some of it is worthwhile, some of it is just long. All of it is rambly.

But it may make an interesting addition to your RSS feeds.